We aim to despatch the same day if you place your order before midday on a working day. Other orders are despatched on the next working day. Working Day is defined as Monday to Friday and does not include bank holidays. Applies to Mainland UK Orders only. Please see below for further details.
Delivery charge will be displayed to you when processing your order and payment.
|FREE Delivery||Next Working Day (by end of day)||Spend more than £150 and get this service FREE||Order must be placed by noon to get next day delivery. Up to total parcel weight of 30kg. Unavailable for orders over 30kg and for delivery to Northern Ireland, Highlands or Channel/Offshore Islands*|
|Delivery to Mainland UK||Next Working Day (by end of day)||£5.50||Order must be placed by noon to get next day delivery as standard. Up to total parcel weight of 30kg. Excludes Northern Ireland and Highlands, Channel/Offshore Islands*|
|Delivery to Non Mainland UK||1-2 Working days||£20||Up to total parcel weight of 30kg. *Postcode areas: AB, HS, IM, IV, JE, KA27-28, KW1-17, PA34,PA37-39, PA41, PA42-49, PA60-61, PA62-76, PA77-78, PH19-26, PH30-40, PH41-44, PH49-50, PO30-41, TR21-25, ZE.|
We use TNT to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.
For the purpose of our delivery scheme, ‘Outside Mainland UK’ is classed as Channel Islands, Northern Ireland, Scottish Highlands, Isles of Man, Wight & Scilly and are defined as the following postcode areas: AB, HS, IM, IV, JE, KA27-28, KW1-17, PA34,PA37-39, PA41, PA42-49, PA60-61, PA62-76, PA77-78, PH19-26, PH30-40, PH41-44, PH49-50, PO30-41, TR21-25, ZE.
Heavy Items, Large & Multi Item Orders – Over 30kg Delivery Weight
|Service||Delivery Estimate||Over 30kg -100kg Parcel weight||100+kg||Notes|
|Standard Delivery to Mainland UK||Next Working Day (by end of day)||£5.50 + £0.27 per kg||£24.40 + £0.35 per kg||Order must be placed by noon to get next day delivery as standard. Up to total parcel weight of 30kg. Excludes Northern Ireland and Highlands, Channel/Offshore Islands*|
|Standard Delivery to Northern Ireland, Highlands & Channel/Offshore Islands.||1-2 Working days||£20 + £0.95 per kg||£86.50 + £1.00 per kg||*Postcode areas: AB, HS, IM, IV, JE, KA27-28, KW1-17, PA34,PA37-39, PA41, PA42-49, PA60-61, PA62-76, PA77-78, PH19-26, PH30-40, PH41-44, PH49-50, PO30-41, TR21-25, ZE.|
We do not offer a delivery service to addresses outside the UK.
When we despatch
Orders placed before 12pm on a working day will be despatched the same day. Orders are not dispatched on Saturdays, Sundays or English public holidays.
Every order is carefully packed into one or more sturdy plain cardboard boxes to ensure it arrives safely with you.
Although TNT are our preferred carriers, we may occasionally despatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.
We require a signature
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order. We will not be held responsible for the cost of re-delivery if you are unable to sign. Please contact us with an alternative delivery address immediately after you purchase the item if necessary.
It is the buyer’s responsibility to provide us with the correct address at the time of purchase as we process our orders promptly and changes cannot be made once the item has been processed.
If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.
If we anticipate a delay
If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.
Problem with the delivery
Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
When your item is despatched, you will receive an email notification. If the service on which we’ve sent your parcel is tracked then the email will contain a reference number which can be used on the courier’s website:
Royal Mail: Enter your 13 character reference number, ending with “GB” on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.
TNT: Enter your shipment number (usually 9 – 14 characters) on the TNT Track & Trace page here: https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html
Damaged Or Faulty Goods
When packing orders, care and attention is made to make sure your order arrives on time and in tact. If however your order has been damaged during transit, please see our Returns Policy
Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT included during checkout. The VAT will be refunded after your transaction has been process. If you require a separate VAT receipt please contact us directly and we will provide one.